1. General Provisions
- The service serves as an intermediary for purchasing stars on Fragment and also provides the ability to purchase and send gifts via Telegram.
- By using the service, you confirm that you are 18 years old or above.
- We reserve the right to modify the terms at any time.
2. Services
- The service enables users to purchase Telegram stars and gifts.
- Minimum purchase amount: 50 stars or equivalent for gifts.
- All transactions are final and non-refundable.
3. Payment and Delivery
- Payments must be made using the methods provided on the service at the time of order creation.
- Stars are credited after the transaction is confirmed.
- Crediting time depends on the processing speed of the TON network.
- Gifts are sent to the recipient after payment confirmation.
4. Responsibility
- We are not responsible for delays in the TON network's operation.
- We are not responsible for incorrectly specified recipient data (Telegram username or ID).
- If stars or a gift were sent to the specified data but not received due to user error, refunds are not possible.
- Users must provide the correct Memo when making transfers.
- The service does not guarantee the availability of Telegram stars.
- The user bears full responsibility for the content of any comment added to a gift. The service does not review or moderate text messages accompanying gifts and assumes no liability for their content.
5. Guarantee and Refund Policy
- The Provider assumes full responsibility for delivering the Service. If the Service is not fully provided due to technical reasons, the User has the right to a refund equal to the cost of the undelivered Service.
- The User agrees that after successfully completing the payment, they will not raise disputes or claims with payment aggregators.
- Refunds are processed within 10 business days from the confirmation of the undelivered Service. Refunds are made to the payment details used for the transaction (bank card or e-wallet) or the payment system chosen by the User.
- The User can request a refund within 14 days from the payment date by contacting the Provider at StarsBuy Support.
- If the User engages in suspicious or fraudulent activities, the Provider reserves the right to refuse the Service to the User.
- Refunds can be requested through the website's support service.
- The Provider is not responsible for payment aggregator fees but informs the User about potential fees.
- Refunds are not issued if the Service was provided in full or for reasons beyond the Provider's control (e.g., the User provided incorrect data).
6. Restrictions
- Using the service for illegal activities is strictly prohibited.
- We reserve the right to deny service to any user.
7. Confidentiality
- We collect only the data necessary to provide our services.
- User data will not be shared with third parties.
8. Contact Information
- For inquiries, contact us at: StarsBuy Support.
- Support response time: up to 24 hours.
9. Disclaimer
- The service is provided 'as is'.
- We do not guarantee uninterrupted service.
- Users assume all risks associated with cryptocurrency use.
- The service is not responsible for the content of comments added to gifts. The user agrees not to post illegal, offensive, or third-party rights-violating messages. In case of violations, the user bears full responsibility independently.
By using this service, you automatically agree to these terms.